Terms & Conditions

Welcome to Acrux Retail LLC! By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making a purchase or using our site. If you do not agree with any part of these terms, please do not use our website.

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any other policies or guidelines that apply to our website or services. If you do not agree with these terms, you should not use our website.

2. Changes to Terms

Acrux Retail LLC reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated "Last Updated" date. By continuing to use our website after such changes are posted, you agree to the modified terms.

3. Products and Services

We offer pillow inserts and related products through our online store. We strive to provide accurate descriptions, images, and pricing information for each product. However, we do not guarantee that all product information, including images and prices, is 100% accurate or error-free.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update product information without prior notice.

4. Ordering and Payment

  • Order Acceptance: All orders placed through our website are subject to acceptance by Acrux Retail LLC. We reserve the right to refuse or cancel an order for any reason, including availability of products, errors in product information, or payment issues.

  • Payment: Payment for all orders is due at the time of purchase. We accept various payment methods, including credit/debit cards, PayPal, and other secure payment systems. By placing an order, you agree to provide accurate payment information.

  • Pricing: Prices for our products are listed on the website. All prices are in USD and do not include shipping charges unless specified. Shipping fees are calculated separately during checkout.

5. Shipping and Delivery

Please refer to our Shipping & Delivery page for information on shipping methods, delivery times, and costs. We strive to ship orders promptly, but we cannot be held responsible for delays caused by shipping carriers, customs, or other external factors.

Once your order is shipped, you will receive a tracking number to monitor your shipment. Acrux Retail LLC is not responsible for lost or delayed shipments once they have left our facility.

6. Returns and Refunds

For information on our return and refund policies, please refer to our Returns & Refunds page. We accept returns within 30 days of purchase, provided the items are unused, in resellable condition, and with all original packaging.

Refunds will be issued to the original payment method after we receive and inspect the returned items. Shipping fees are non-refundable, unless the item is defective or incorrect.

7. User Account

To make a purchase or access certain features of our website, you may need to create an account. When creating an account, you agree to provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account information, including your username and password.

If you believe your account has been compromised or unauthorized activity has occurred, please contact us immediately at peggy@acruxretail.com.

8. Intellectual Property

All content on our website, including text, images, graphics, logos, and product designs, is the property of Acrux Retail LLC and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written permission from Acrux Retail LLC.

9. Prohibited Uses

You agree not to use our website for any unlawful purpose or in a manner that could damage, disable, or impair the website’s functionality. Prohibited activities include, but are not limited to:

  • Violating any applicable laws or regulations

  • Attempting to gain unauthorized access to our website, accounts, or systems

  • Posting or transmitting harmful, defamatory, or illegal content

10. Limitation of Liability

Acrux Retail LLC is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. Our liability is limited to the amount you paid for the specific product or service in question.

While we make every effort to ensure the accuracy and reliability of the information on our website, we cannot guarantee that the website will be error-free, uninterrupted, or free from viruses or other harmful components. You use our website at your own risk.

11. Indemnification

You agree to indemnify, defend, and hold harmless Acrux Retail LLC, its affiliates, officers, employees, and agents from any and all claims, damages, losses, or expenses (including legal fees) arising out of your use of the website, violation of these Terms & Conditions, or violation of any rights of a third party.

12. Privacy Policy

By using our website, you agree to the terms of our Privacy Policy, which governs how we collect, use, and protect your personal information.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the state of California, USA. Any disputes arising from these terms will be resolved in the courts located in Los Angeles, California.

14. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

15. Contact Us

If you have any questions, concerns, or need further clarification regarding these Terms & Conditions, please contact us:

Acrux Retail LLC
Email: peggy@acruxretail.com

Thank you for choosing Acrux Retail LLC. We are committed to providing you with an excellent shopping experience!